Philippine Airlines Deploys Multilingual AI Voice Agent

Philippine Airlines has deployed an AI voice agent developed by Sierra AI Agents that responds to customer inquiries in English, Tagalog, and Taglish—a blend of Tagalog and English commonly spoken in the Philippines. The agent mirrors how callers naturally communicate, improving accessibility for customers across linguistic backgrounds. The multilingual capability allows Philippine Airlines to serve its domestic and international customer base more effectively while reducing language barriers in customer service operations.