Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center CX

Microsoft has launched realtime voice agents through Copilot Studio for Dynamics 365 Contact Center, expanding its customer experience capabilities. The new agents enable voice-based interactions within the contact center platform, allowing businesses to deploy AI-powered conversational systems for customer support operations. The feature represents Microsoft's continued integration of advanced AI capabilities across its enterprise software suite.