Capita chooses Amazon Connect Customer voice agents to better serve 1.6 million UK residents

Capita has selected Amazon Web Services Amazon Connect Customer voice agents to improve service delivery to 1.6 million UK residents. The adoption of AWS's contact center technology aims to enhance customer interactions. Capita, a major UK outsourcing services provider, will leverage the AI-powered voice agents to streamline operations and boost efficiency in customer service operations serving a substantial portion of the UK population.